Privacy Policy

The terms “we,” “us,” “chimneyproassistant.com”, “Chimney Pro Assistant” and “Company” refer to Royal Chimney Supply Inc., a Corporation organized and existing under the laws of the State of Pennsylvania, or any successor or assignee of the Company. Your privacy is important to us. Our Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with us or a Chimney Pro Assistant Affiliate. Chimney Pro Assistant and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services and content. Here are some examples of the types of personal information Chimney Pro Assistant may collect and how we may use it.

What personal information we collect

• When you create an account, subscribe to a service, download a software update, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
• When you share your content with customers using our applications or services, Chimney Pro Assistant may collect the information you provide about those customers such as name, mailing address, email address, and phone number.

How we use your personal information

• The personal information we collect allows us to keep you posted on Chimney Pro Assistant’s latest product announcements, software updates, and upcoming events. It also helps us to improve our services and content. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
• We also use personal information to help us develop, deliver, and improve our products, services and content. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Chimney Pro Assistant, you may not opt out of receiving these communications.
• We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.

Collection and Use of Non-Personal Information

• We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
• We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a Chimney Pro Assistant product is used so that we can better understand customer behavior and improve our products, services, and advertising.
• We also may collect information regarding customer activities on our website and in our products. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Our website, online services and email messages may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Chimney Pro Assistant and our partners use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with us more convenient and personal. If you want to disable cookies check with your browser provider to find out how to disable cookies. Please note that certain features of our website and online service will not be available once cookies are disabled.

Disclosure to Third Parties

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Chimney Pro Assistant to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Chimney Pro Assistant takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Chimney Pro Assistant online services use Secure Sockets Layer (SSL) encryption where personal information is collected. To maintain an account and subscribe to our services, you must use an SSL-enabled browser such as Safari, Firefox, Chrome or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use some Chimney Pro Assistant products, services, or applications or post on a Chimney Pro Assistant support forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features. Integrity and Retention of Personal Information Chimney Pro Assistant makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Third-Party Sites and Services

Chimney Pro Assistant websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party customer support website. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.